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Frequently Asked Questions

Support for Clients

Glow Group Health and Wellbeing is a Dietitian Service built to support healthy relationships with food and body. We offer nutrition assessment and support at our clinics located across Greater Sydney and Adelaide, as well as consults online or in the comfort of your own home.

How much does a session cost?

For clients with NDIS funding, sessions are $193.99/hour and can be funded through:

  • Improved Daily Living
  • Improved Health and Wellbeing
  • or CORE Supports

We ensure all our pricing is in line with the NDIS price guide.

For clients without NDIS funding, an initial 60 minute session costs $190. Follow up sessions may be $150 – $190 depending on your individual needs and length of session.

Do you bulk bill?

If you are facing financial hardship or have difficulty accessing Dietitian support, we do offer bulk-billing through our Safer Space Program. Find more details here to see if you are eligible.

However, as a specialist service we don’t typically offer bulk-bill. You may however be eligible for a Medicare rebate of $58.00 in the following circumstances;

  • You have a chronic condition and have been given a chronic disease management plan from your general practitioner with a referral to a Dietitian. You may be eligible for up to 5 rebated sessions in a calendar year with this referral.

  • You have an Eating Disorder plan from your General Practitioner or Paediatrician or Psychiatrist that includes a Dietitian referral.  You may be eligible for up to 20 rebated sessions in a calendar year with this referral.

In these situations you will be required to pay the gap (difference between session cost and rebate value).

It is preferred that the client send these forms to the Dietitian prior to their session to ensure they are correct and will allow for a rebate to be claimed.

Can Dietitian sessions be claimed through private health?

As all of our Dietitians are registered with Dietitians Australia, you will be able to claim your session with any major private health provider, depending on your level of cover. Speak to your provider for more details. We will provide you with an invoice to help make this claim.

How do I book an appointment?

You can do these in 3 ways;

  1. Complete a new client appointment request form.
  2. Call our reception team on 0499 888 801.
  3. Complete an online referral form.

Do you offer home visits?

Yes we conduct home visits for NDIS clients only. We will charge a travel fee for each visit in line with the NDIS price guide, which will be discussed with you prior to the session. Home visits are available in a range of areas across Sydney and Adelaide. Contact our team to find out if we can get to your home site.

Do you offer virtual appointments if I can’t make it to the clinic?

Yes, we see many clients via telehealth. Your Dietitian will provide you with more information if you book a virtual session. Usual session fees apply.

Can I reschedule or cancel my appointment?

Yes, however there are some conditions regarding the provision of adequate notice to allow time and opportunity for other clients to take your spot.

For non-NDIS funded clients:

  • 50% of usual session fee applies if cancellations are made within 24-48 hours (notice period excludes weekends & public holidays).

  • Full session fees will apply if cancellations are made within less than 24 hours notice (notice period excludes weekends & public holidays)or if you do not attend the appointment.

For NDIS-funded clients:

  • We respectfully ask you to contact us at least 2 clear business days in advance if you need to cancel or reschedule.

  • Cancellations with less than 2 clear business days are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to book into that time slot.

  • If you cancel an appointment with less than 2 clear business days notice up to 100% of the full fee may apply, subject to the terms of your service agreement.

Are you trained in nutrition therapy for Eating Disorders?

Yes, as a clinic, Glow Group specialises in the support of individuals with eating and feeding disorders. 

All Glow Group Dietitians are Eating Disorder informed and trained. We have Credentialed Eating Disorder Clinicians available.

We would recommend speaking with our Team Coordinator to find the best clinician to suit your needs. 

Glow Group