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Cancellation Policy

Our Policy

For us to provide you with the best and most accessible service, there are fees for cancellations and missed appointments.  In order to avoid these fees, please provide us with as much notice as possible. 

Amount of Notice
Cancellations made within 24-48 hours (notice period excludes weekends & public holidays)
50% of usual Session Fee applies
Cancellations made with less than 24 hours’ notice (notice period excludes weekends & public holidays)
Full Session Fee applies
Missed Appointments
Full Session Fee applies

Cancellation fees are charged as this time has been set aside for you and cannot be filled at short notice.  These fees are not covered by Medicare; they are your responsibility and become due immediately. 

Glow Group Health and Wellbeing reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstance.  

Consistent therapy is beneficial for progress, therefore, if more than 2 consecutive cancellations or non-attendance occur, further scheduling of appointments will need to be reviewed. 

Appointment Confirmation

You will receive a confirmation email with the details of your appointment once it has been booked. We endeavour to send an email or SMS reminder three days before an appointment to which we kindly ask that you respond. Glow Group Health and Wellbeing reserves the right to reschedule or cancel appointments that do not receive a response or confirmation within 48 hours of the scheduled appointment.