With the ever changing climate surrounding COVID-19, we have all been encouraged to get a little creative in regards to how we connect! This includes how we access health care and continue to receive support from Medical and Health Care Professionals. To assist with this the Australian Government has expanded Medicare subsidies for Telehealth services to all Australians.


What this means is that all Telehealth appointments (over phone or in video call) will be bulk-billed (no cost to you!) when you see a Dietitian (or other allied health professional). To be eligible, you will require access to a Medicare referral pathway, such as an Enhanced Primary Care Plan, Chronic Disease Management Plan or Eating Disorder Management Plan.


Have a Medicare Referral Already? Great!


If you already have one of these plans, you can continue to be supported by your respective Dietitian online.


Seeking a Medicare Referral to a Dietitian?


Good news! GP’s are also bulk billing all telehealth appointments, so you will have quick and easy access if you need a new Dietitian referral.


So what does a Telehealth session look like at Glow Group?


We are lucky to already offer virtual consults, so we are set up with the equipment we need to support you. We use ZOOM as our preferred platform for video calls as it’s user friendly and easy to follow for those who are a little less tech savvy (like me!).


So, to step you through:


You can book an appointment with us by phone or email, or book directly online http://glowgroup.co/dev/bookings/ . We are actually expanding bookings to accommodate client preferences as we speak.


We will email you before your appointment to set you up with a ZOOM meeting link. Below is a snip of what that might look like






To attend the meeting, you will just need to click on the link and follow the prompts. If you have any troubles, here’s a video https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting- on how you can troubleshoot.


Once online you can begin your session as normal with your Dietitian.


When the appointment is complete, you will not need to make any payments at your end. We can process this for you using your relevant Medicare item codes


A few additional benefits:


You can speak with us in the comfort of your own home.


You don’t need to worry about travelling to the appointment.


It allows for some creativity with delivering support, which we are really enjoying as Dietitians!


And it keeps you connected with your trusted health care professional in uncertain times.


We look forward to connecting soon!

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