As part of providing a Dietetic service to you, Glow Group Health and Wellbeing needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information as part of providing Dietetic services to you. This collection of personal information will be a necessary part of the nutrition assessment and treatment that is conducted.
At any stage you are entitled to access your personal information kept on file, subject to exceptions in the relevant legislation. The Dietitian may discuss with you different possible forms of access. Your information is held as two records – the Client Administration record is a record of your personal details and address and referrer information. This record is accessible by the Practice Manager and Reception staff (who are contracted to maintain client confidentiality). Your Client Treatment record is a file of your assessment notes which is accessible only by your treating practitioner.
All personal information gathered by the Dietitian during the provision of the nutrition consult will remain confidential except when:
Your personal information is not disclosed to overseas recipients, unless you consent or such disclosure is otherwise required by law. Your personal information will not be used, sold, rented or disclosed for any other purpose.
Fees are paid after your consultation session and are non-refundable.
Medicare – Rebates for Dietitian services are available through Medicare for clients under a Chronic Disease Management Plan (previously known as Enhanced Primary Care or EPC). A chronic medical condition is one that has been present, or is likely to be present, for 6 months or longer. To qualify for this rebate, a referral is required from your GP, entitling you to 5 sessions per calendar year. Glow Group Health and Wellbeing does not bulk bill, so we do ask that clients kindly pay the difference between the fee charged and the Medicare rebate.
Private Health – Most private health funds offer coverage for Dietitian/Nutrition services as a component of their extras cover. If you are unsure of your coverage we recommend contacting your health fund to see whether you are eligible. Should you have any questions or queries regarding the claiming process the Glow Group team is very happy to help.
NDIS – If you are a National Disability Insurance Scheme (NDIS) participant your Dietitian service may be funded through the NDIS. Depending on your NDIS plan, services may be funded under Improved Daily Living, Health and Wellbeing or Core Supports (for specialty enteral feeding resources). If you are unsure whether you are eligible the Glow Group team would be happy to assist you in assessing your plan.
For us to provide you with the best and most accessible service, there are fees for cancellations and missed appointments. In order to avoid these fees, please provide us with as much notice as possible.
50% of usual Session Fee applies
Full Session Fee applies
Cancellation fees are charged as this time has been set aside for you and cannot be filled at short notice. These fees are not covered by Medicare; they are your responsibility, and become due immediately.
Glow Group Health and Wellbeing reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to staff illness or other unforeseen circumstance.
Consistent therapy is beneficial for progress, therefore, if more than 2 consecutive cancellations or non-attendance occur, further scheduling of appointments will need to be reviewed.
Your treating Dietitian will not be able to attend to your calls after hours, and outside of sessions. In the event of a crisis please reach out to your GP, or after hours GP. In the event of an emergency please dial 000 or present at your nearest hospital.
I, have read and understood this Consent Form. I agree to the above conditions for the Dietetic Consult provided by Jessica Tilbrook Dietitian APD.
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If you have questions about the contents of this document, you can email the document owner.
Document Name: Consent Form
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